Last updated: 10 October 2026

This Policy covers (A) BillingBaba platform subscriptions paid to us, and (B) food/online orders paid to Restaurants (not to us).

A. Platform subscriptions (Restaurant → BillingBaba)

1. Cancellation You may cancel or downgrade your subscription from Billing settings or by emailing support@billingbaba.in. Cancellation stops future renewals. Access typically continues until the end of the already-paid period unless otherwise stated. Cancelling during a free trial means no plan fee is charged; access continues until the trial ends, then the restaurant moves to the Free plan. A fee charged after a trial ends is a normal subscription charge under section 2.

2. Refunds on subscription fees Subscription fees are generally non-refundable once a billing period has started, except where required by law or expressly approved by us. If you were charged in error (duplicate charge, wrong plan), contact support@billingbaba.in within 7 days with payment proof. Approved refunds are issued to the original payment method via our payment partner (e.g. Razorpay). Free trial misuse or account abuse is not eligible for refund.

3. Plan changes Upgrades may be prorated at our discretion. Downgrades apply from the next billing cycle unless we agree otherwise.

B. Customer food orders (Guest → Restaurant)

4. Important Payments for menu orders on a Restaurant storefront go to the Restaurant (Razorpay keys / UPI / cash). BillingBaba does not hold those funds and cannot issue refunds for food orders. Guests must contact the Restaurant for cancellations, wrong items, delays, or quality issues. Restaurants must honour applicable consumer law and their own refund practices for dine-in, pickup, and delivery.

5. Failed / pending online payments If a payment fails or is pending, the order may remain unpaid until confirmed by the Restaurant or payment webhook. Contact the Restaurant or support@billingbaba.in only for technical platform issues (not for food quality disputes).

C. Partner commissions

6. Not a subscription refund A partner commission is not a refund of a restaurant's subscription fee. Restaurants are not paid for referring themselves. A commission is recorded only on a restaurant's first captured subscription payment, and only while the program is open and the partner account is active. It is held for the validation period shown in the partner dashboard. We void a validating or available commission if that charge is refunded, the restaurant is not on an active paid plan at the end of the validation period, or the referral is a self-referral or a false lead. If the available balance is too small to cover the reversal, the shortfall is owed and later commissions are reduced by it. Payouts already sent are not pulled back automatically. We may pause further payouts until an amount paid in error is repaid.

D. Contact Subscription refunds & billing: support@billingbaba.in Food order issues: your Restaurant's phone/contact shown on the storefront. Partner commissions and payouts: support@billingbaba.in